Refund and Returns Policy

Refund Policy

Effective Date: 01 August 2026
Last Updated: 15 August 2026

At Queen Temple, we value the trust and support of our devotees, visitors, and supporters. This Refund Policy explains the terms applicable to donations, payments, bookings, and other transactions made through the Queen Temple website.

By making a payment through our website, you acknowledge and agree to the terms outlined below.

1. Donations

All donations made to Queen Temple are generally considered voluntary and non-refundable.

Once a donation has been successfully processed, it cannot ordinarily be cancelled or refunded.

However, if a donation has been made:

  • By mistake or duplicate transaction
  • For an incorrect amount due to a technical error
  • Without authorization
  • Through an obvious payment processing error

you may contact us as soon as possible so that we can review the transaction.

Any refund will be considered on a case-by-case basis and subject to verification.

2. Incorrect or Duplicate Payments

If you believe that you have accidentally made a duplicate payment or that an incorrect amount was charged, please contact us with the relevant transaction details.

We may request information such as:

  • Name of the donor or customer
  • Email address or phone number
  • Transaction ID or reference number
  • Date and amount of the transaction
  • Screenshot or payment confirmation, where applicable

After verifying the transaction, Queen Temple will determine whether a refund is applicable.

3. Unauthorized Transactions

If you believe that a payment was made without your authorization, please contact us immediately.

We may investigate the transaction and request additional information to verify the claim. Where appropriate, we may also recommend that you contact your bank or payment service provider.

4. Event, Ceremony, or Service Bookings

If Queen Temple offers paid bookings for events, ceremonies, services, appointments, or other activities, the refund or cancellation terms applicable to that particular service may be communicated during the booking process.

Depending on the service, payments may be:

  • Non-refundable
  • Partially refundable
  • Refundable within a specified period
  • Transferred to another available date or service

Any specific refund conditions displayed at the time of booking will take precedence over the general terms of this Refund Policy.

5. Cancellation by Queen Temple

If Queen Temple cancels a paid event, ceremony, service, or booking for reasons within our control, we may provide an appropriate refund or alternative arrangement, subject to the circumstances and applicable terms.

If an event or service is postponed or rescheduled, customers may be offered the option to use their payment for the rescheduled date where applicable.

6. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment service provider.

Queen Temple is not responsible for delays caused by banks or third-party payment processors after a refund has been initiated.

7. Non-Refundable Situations

Refunds may generally not be available for:

  • Voluntary donations
  • Completed religious or spiritual services
  • Services that have already been provided
  • Events or ceremonies that have already taken place
  • Payments made where the applicable terms clearly state that they are non-refundable
  • Requests submitted after the applicable cancellation or refund period

Exceptions may be considered where required by applicable law or where a payment error has occurred.

8. Third-Party Payment Providers

Payments made through the website may be processed by third-party payment gateways.

Queen Temple does not control the processing policies of third-party payment providers. Payment processing, verification, and certain transaction-related matters may be subject to the terms and policies of the relevant payment provider.

9. How to Request a Refund

To request a refund or report a payment issue, please contact us using the details below.

Please include:

  1. Your full name
  2. Email address or phone number
  3. Transaction ID/reference number
  4. Transaction date
  5. Amount paid
  6. Reason for the refund request
  7. Any supporting documentation, if applicable

Queen Temple
Address: 310, 3rd Floor, Pratap Complex, G92, Pratap Market, Munirka, New Delhi ā€“ 110067, India
Email: queentempleinfo@gmail.com
Phone: +91-8826322389

10. Refund Review

All refund requests will be reviewed based on the circumstances of the transaction and the applicable terms.

Submitting a refund request does not automatically guarantee that a refund will be approved.

Queen Temple reserves the right to request additional information where necessary to verify a refund request.

11. Changes to This Refund Policy

Queen Temple may update this Refund Policy from time to time to reflect changes in our services, payment processes, operational practices, or applicable laws.

Any updates will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions regarding this Refund Policy or a payment made through the Queen Temple website, please contact us:

Queen Temple
Address: 310, 3rd Floor, Pratap Complex, G92, Pratap Market, Munirka, New Delhi ā€“ 110067, India
Email: queentempleinfo@gmail.com
Phone: +91-8826322389

We appreciate your support and understanding.

Thank you for your trust and support of Queen Temple.