Refund Policy
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At Queen Temple, your satisfaction is important to us. Since our products are handcrafted personal care items, we follow strict hygiene standards and have specific guidelines for returns and refunds.
1. Eligibility for Refunds
We do not accept returns or exchanges on products once they have been opened or used due to hygiene and safety reasons. Refunds are only applicable in the following cases:
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The product arrived damaged or defective.
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You received the wrong item in your order.
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Your order was lost in transit and confirmed by the courier.
2. Damaged or Defective Products
If your product arrives damaged:
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Contact us within 48 hours of delivery.
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Provide your order number and clear photographs of the damaged product and packaging.
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Once verified, we will arrange for a replacement or issue a refund.
3. Incorrect Orders
If you received the wrong product:
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Notify us within 48 hours of delivery.
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We will send the correct item at no extra cost, or process a refund if the product is unavailable.
4. Non-Refundable Situations
We cannot offer refunds in the following cases:
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Change of mind after purchase.
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Allergic reactions — please review product ingredients before ordering.
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Delays caused by courier services or customs clearance.
5. Refund Process
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Approved refunds will be processed within 5-7 business days.
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Refunds will be credited to your original payment method.
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In case of partial refunds, shipping charges may not be refunded unless the issue was our error.
6. Contact Us
For any refund-related inquiries, please contact:
Queen Temple
Email: queentempleinfo@gmail.com
Phone: +91- 8826322389
Address: 310, 3rd Floor, Pratap Complex, G92, Pratap Market, Munirka, New Delhi – 110067